A Bit About Me
To utilize my educational background in Information system and my experience in logistic; inventory control, quality system management and staff management to impact an operation. Exceptional teamwork and leadership skills.
Efficient troubleshooter with commitment to lifetime learning.
Willing to travel
SKILLS
Strong analytically ability / Flexible and Adaptable / Business Judgement / Knowledge in quality control an assurance / Leadership Ability / Problem Solving Ability / Healthcare/Food Logistics / Risk Management / MS Office 2017 / SAP/DLX/WMS/Cognos
Work Experience
Aug 2017 - Present
Jun 2014 - Jun 2018
Mar 2011 - Jun 2014
General Manager - Banh Mi Viet
Dallas/Fort Worth Area
- Responsible for overseeing all of the restaurant's operations, which includes hiring and replacing staff, purchasing food, supplies and equipment, and dealing with suppliers and vendors.
- Oversees maintenance and upkeep of the dining areas, kitchen, and exterior grounds of the restaurant; scheduling of staff; decisions regarding the menu; budgeting, payroll, and other financial matters; promoting and advertising the restaurant.
Quality Assurance Program Manager - DSC Logistics
Roanoke, TX
- Assists in development, implementation, review, and maintenance of quality control systems and procedures, including technology system updates (AS400). Utilizes Excel VBA (Macro) to automate cumbersome tasks as well as customized reporting for clients.
- Design, implement, maintain, and audit the Quality Management System based on established company.
- Assist in implementing and maintaining Customer Satisfaction Management Process
- Perform all functions related to Quality Assurance in Food and Pharmaceuticals.
- Engage the operations team and the customer to ensure achievement of business objectives.
Inventory Control - APL
Lewisville
- Control customer's inventory and performed quality assurance assignments
- Direct daily cycle count and prepared the reports for customer and FDA audit.
- Assisted other departments to ensure their compliance with the quality standards of the company.
- Food Quality control and audit.
- Work with Customer Service on Inbound/Outbound quality issues.
- Assisted the company in creating programs for trainees to maintain quality standards and special project.
- Using SAP/DLX/Recall/Share point System
AS FEATURED ON
Nhien Nguyen is a co-founder of Banh Mi Viet, a Fort Worth restaurant known for its Vietnamese sandwiches. Started by two brothers and their wives, the restaurant's mission is to popularize Banh Mi while preserving its Vietnamese roots. Banh Mi is a delicious Vietnamese baguette filled with various ingredients like grilled pork, Vietnamese ham, or vegetables.
Despite initial construction challenges due to updated building codes, Banh Mi Viet quickly gained a strong customer base. Their effective marketing on social media platforms like Facebook and Instagram, along with discounts on special occasions, contributed to their success.
Located in an area with a significant Vietnamese population and no other Banh Mi restaurants, they offer an opportunity for Americans to try Vietnamese cuisine. They mainly compete with other Vietnamese restaurants in the area.
Banh Mi Viet stands out by offering fresh and healthy food, sourcing vegetables themselves, and preparing everything to order. They have a loyalty program and employ bilingual college students, which is essential due to their diverse customer base.
Reflecting on their journey, they acknowledge lessons learned during the construction phase and express a commitment to continuous improvement as they plan to expand their restaurant.